The CQC ask all care agencies as part of their regulation, to complete a Quality Assurances survey annually. This is our latest report which was completed in April 2026.
We are delighted with the results and the feedback we have received from the clients/ families and friends we support.
The survey helps us as an agency to analyse the areas we need to improve and also shows us what we are doing well. The comments that were given to us on completion of this Survey appears below.
How well do our carers do in
- understanding your care needs
- communicating with you so that you understand each other (listening, talking clearly or using the methods you use — such as signing, etc)
- providing the services that you want
- appearing honest and trustworthy
- being friendly and polite
- respecting you as a person (including your culture and religion)
- respecting who you are as a person (including gender, sexuality and individual characteristics)
- respecting your need for privacy
- helping you to keep your sense of dignity
- showing commitment to helping you
- listening to your concerns and needs and responding to them
- keeping you comfortable and safe
- not hurting you when attending to you
- being willing to change their ways of working to suit you
- arriving on time and not letting you down
- keeping you informed about any changes or difficulties they are having in keeping to the schedule and plan
- following correct procedures, eg in moving and lifting you, washing and bathing, helping you with your medication
- knowing their jobs
- working well as a team
- working with your family and friends where they are involved in your care.
How well does the agency do in:
- responding to your concerns and questions
- replying to your telephone calls and dealing with your correspondence
- responding to any complaints you may have had about our service
- providing you with up-to-date information about its services
- keeping you informed and up to date about any changes to its services.
Overall assessment
How satisfied are you in general with the agency’s services?
How would you assess the overall quality of our service?
If you had a friend or neighbour needing care would you recommend our agency to them?
Have you any additional comments and suggestions on how we might improve our service to you?
I having the same carer every week
Nothing to add except thank you so much for all you do for Mum – Its Much appreciated.
Completely Satisfied with your Excellent services and yes would recommend your agency