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Quality Assurance

The CQC ask all care agencies as part of their regulation, to complete a Quality Assurances survey annually. This is our latest report which was completed in September 2020.

We are delighted with the results and the feedback we have received from the clients/ families and friends we support.

The survey helps us as an agency to analyse the areas we need to improve and also shows us what we are doing well. The comments that were given to us on completion of this Survey appears below.

One of saffron Support Favourite comments for the questing what do we do well was…………”Smile”

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Quality Assurance
DOWNLOAD OUR MOST RECENT QUALITY ASSURANCE SURVEY HERE

What does the team of Saffron Support do well?

Everything! Approachable, knowledgable, caring, compassionate, realistic, supportive team.

We could not of chosen a better care company to look after Dad. We have felt in safe hands from day one. Nothing was too much trouble, they took time to listen to concerns, helped with communications with CHC.

The Care they provide physically to dad was second to none. The carers have all been professional and excerlent. Particular mention to Jodie, Louise and our Carer T.

Mr W daughter Sawston

Provide Excellent care and support in a friendly manner.

We are happy with the care provided especially as it is shared with another care company.

Thank you all for all your kindness and looking after Mum.

Mrs T Daughter Saffron Walden

Provides extra cover at short notices when they can – they are more flexible than the other care agency used.

Would like to add that have found K (carer) to have been a really great , thoughtful carer, especially as so young!

Mrs W of Arksden daughter inlaw

You have taken all the strain away from me, I look forward to your visits. Keep up the good work.

Mr L Saffron Walden

I have only had the services a short while for an hour a week, but am considering maybe increasing this in the future.

Mrs M from Newport

Offer genuine care and respect and communicate well

Mrs B of Saffron Walden

Does all that is agreed and always on time and pleasant

MR R Littleburry

Everything they are employed for

Mrs W Saffron Walden

Everything I ask them to do

Mrs T Saffron Walden

Attendance is reliable, carers are efficient and kind.

Mrs R Debden Green

Look after me, very friendly on time and always help assist me.

Mrs F Debden

Smile!

Mrs W Saffron Walden

Listening to concerns and being kind and patient.

Mrs G Daughter Saffron Walden

You started off cleaning now you are my saviours.

Mr B Radwinter

They care, it’s not about the money it’s about the Clients needs.

Mrs E Saffron Walden

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