The CQC ask all care agencies as part of their regulation, to complete a Quality Assurances survey annually. This is our latest report which was completed in April 2023.
We are delighted with the results and the feedback we have received from the clients/ families and friends we support.
The survey helps us as an agency to analyse the areas we need to improve and also shows us what we are doing well. The comments that were given to us on completion of this Survey appears below.
- Are you happy with the care you are currently recieving?
- Are you happy with the times the carers arrived?
- Do they stay the full time allocated call time?
- Do you feel in control with the care that is being provided to you?
- Does thecarer complete the task set out in your care plan?
- Do you know what Nurse Buddy is and how to acces it?
- Do the Carers wear their uniform and dress appropriately?
- Do you feel your carers are trained to meet your needs?
- Does your carer wear appropriate PPE (Gloves, Aprons, Mask) to complete your tasks?
- Does your caere treat you with dignity and respect?
- Do you know how to contact the office team?
- Do you know who to make a complaint to if there as a concern?
- Have you ever had to use the complaints procedure?
- Have you revceied a copy od thew servicews user guide?
- Is the office team able to answer all your concerns and queries when you call them?
- Would you recommend Saffron Support to a friend?
- What does the team at Saffron Support do well?
- How do you think Saffron Support could be improved?
- Is there any aspect of Saffron Support you are not happy with?
What difference has Saffron Support made to your life?
Made my life easier
Made my life easier
Saffron support are an important part of my weekly routine
All Things, just ask
When I’m feeling down, knowing they will be there for a chat is a comfort
Made us a lot easier to be able to stay in the comfort of my own home.
I couldn’t do with out Saffron Support, I’m able to stay in my Jen home with my husband
Everything, I wouldn’t be able to shower or dress/undress without their help.
It’s very good having help regular
Help with day to day living
Been helpful in various ways do t think I could do without them. Makes me feel safer knowing someone coming.